Frequently Asked Questions (FAQ)

Q: What kind of payment options do toymalaysia offer ?
toymalaysia offers a variety of payment options as below:
Malaysia Customers
1. BANK TRANSFER / ONLINE / CDM (CIMB or Maybank) or Paypal
After bank-in, please email us the following details: (**this process does not apply on paypal payment)
a. Order reference no.
b. Your name and contact no.
c. Payment amount
d. Date and time of bank in
Please note that order will only be processed after cash is deposited.
International Customers
1. Online instant payment via PayPal / (Visa or Mastercard via PayPal)

Q: What currency that toymalaysia accept?
Malaysia Customer - We only accept Malaysian Ringgit (MYR)
International Customer - We accept US Dollar (USD) / Singapore Dollar (SGD) or Malaysian Ringgit (MYR)
 
Q: How long does it take to process my order and how long does shipping take?
Shipping times might be different depending on availability of product. Paid order usually will be shipped within 72 hours.
Some Pre-Sale merchandise will arrbe shipped as soon as it becomes available.

Q: What are the choices of shipping method?
toymalaysia ship via
1. Registered Parcel from Malaysia Post (Surface / Air - for local) & (Air - for international)
2. EMS
3. DHL, UPS and FedEx upon request

Q: How much I have to pay for the shipping charges?
Registered Air Parcel (Priority Mail International Parcel)
System will auto compute the total amount of shipping charges required according to destination countries.
Express Service EMS
Currently does not handled by system, please drop us an email at store@toymalaysia.com to get the shipping charges calculated for your purchase.
Local Shipping (Malaysia)
System will auto compute the total amount of shipping charges required according to different states in Malaysia.

Q.How toymalaysia pack my shipment?
toymalaysia ensure all the shipment will be carefully packed with double wall shipping box with bubble wrap and adequate padding.


Q.How long should I wait for my item to arrived after toymalaysia shipped my order?
Registered Air Parcel (International)
(Please refer to the shipping option for more precise duration according to the destination country)
EMS (International)
5 - 10 business days (Different destination country having different duration)
Registered Parcel (Malaysia)
3 - 7 business days (eParcel Service)
Pos Laju / Local Courier Services (Malaysia)
1 - 3 business days

Q: Will "Out of stock" item will be available again?
There might be chance that we might replenish the "Out of stock" item but we are not able to tell you when hence please check our facebook often for the product updates (we are sorry, we will not be responding to email or inquiry with such a question as we does not have an answer for this)

Q: What are the meaning of "NRFB", "RFB"and other terminology used in toymalaysia item condition description?
NRFB – Never Removed From Box
RFB – Removed From Box
OB – Opened Box
ND – Nude Doll
HTF - Hard To Find

Q: I have signed up to toymalaysia but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at store@toymalaysia.com for technical assistance.

Q: I have a user account with toymalaysia but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with <>. The password will be sent automatically to the registered email address.

Q: I have a user account with toymalaysia, how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.

Q: Can I buy from toymalaysia without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

Q: I have received a few emails from toymalaysia. What are Orders Received, Orders Processed and Payment Receipt?
Order received: This email informs you that toymalaysia has received your orders and will process it as soon as possible.
Payment request: This email provide the instructions and banking information. *(Applicable to Malaysia customer)
Order confirmed: This email confirms toymalaysia has processed your order.
Order shipped: This email confirms that toymalaysia has delivered/shipped the order to your shipping address.

Q: Can I return an item after it is delivered to me?
Please refer to the Return & Refund Policy for more information on this.

Q: What should I do if I the item that I received was believe to have defective due to manufacturing?
Please let it as-it, do not atempt to dismantle or repair it if you intension to report the issue.
Contact toymalaysia through email store@toymalaysia.com within 3 days after  receiving the doll. 
**Please describe in details with photo that related to the problem.
We will get back to you soonest as we can to get the issue resolve.
More details please refer to Return & Refund Policy

Q: I can't find a particular product/item I want from toymalaysia online store, what can I do ?
Kindly contact us at store@toymalaysia.com for further enquiries. We will try our best to assist you or recommend you an alternative. 

Q: Will I be charged for customs dutis / taxes ?
We have no control over whether you will be charged any such fees or taxes. We mention it here so that you are aware that such fees may become payable. It varies from country to country. If your order has already been shipped, it can not be cancelled. 

Q: How can I track my shipment status?
Please refer to the Shipment Tracking for more infomation.

Q: Why my order being cancelled?
Most likely you have violated the "golden rules" of a good customer.For toymalaysia to serve our customer better and to be fair to all customers, we have enforced the golden rules for blacklisting. 

1) Place order with no intention to purchase.
2) Failed to make payment on time (Within 48 hours from payment request)
3) Practical jokes, harassment or delivering personal attacks.
4) Spreading viruses, setup trojans, practicing hacking activities.
5) Spreading hoax, rumours, false / distorted statement or behaving rude to toymalaysia.

Anyone who violated above rules are potentially to be blacklisted by toymalaysia and also his/her's purchase will be rejected, legal action will be taken against serious offender as per attorney's advice.

Thank you for your patronage and always be toymalaysia good customer.

Last update; 9/17/2011 2:16:23 PM